Frequently Asked Questions
Is cash on delivery (COD) available?
Yes, COD is available for orders below INR 2000 on all serviceable pincodes.
How do I place a return/exchange request?
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you wish to return/exchange.
Note: Return/Exchange requests must be raised within 7 days of delivery. Reverse pickup will occur within 2-3 working days. All returned products must be unused, unwashed, undamaged, and returned with the original packaging and tags. Items without tags will not be accepted.
Are there any additional charges for returns and exchanges?
Yes, a reverse shipment fee of INR 100 will be deducted at the time of refund.
How long will my order take to arrive?
Orders usually take 2-7 working days to reach metros and tier I cities. For some pincodes, it might take a bit longer. In case of delay, please contact us on Instagram: @hankhawk20 or WhatsApp: +91 96466 99929.
What happens if my shipment does not get delivered on time?
If your order is not delivered within 7-10 working days, please contact us on:
- Instagram: @hankhawk20
- WhatsApp: +91 96466 99929
- Email: support@hankhawk.com
We will do our best to ensure it is delivered as soon as possible.
Are there any shipping charges on delivery?
Yes, a shipping fee of INR 40 is charged on all COD orders.
Do you ship outside India?
Currently, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.
Is cash on delivery (COD) available?
Yes, COD is available for orders below INR 2000 on all serviceable pincodes.
How do I place a return/exchange request?
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you wish to return/exchange.
Note: Return/Exchange requests must be raised within 7 days of delivery. Reverse pickup will occur within 2-3 working days. All returned products must be unused, unwashed, undamaged, and returned with the original packaging and tags. Items without tags will not be accepted.
Are there any additional charges for returns and exchanges?
Yes, a reverse shipment fee of INR 100 will be deducted at the time of refund.
How long will my order take to arrive?
Orders usually take 2-7 working days to reach metros and tier I cities. For some pincodes, it might take a bit longer. In case of delay, please contact us on Instagram: @hankhawk20 or WhatsApp: +91 96466 99929.
What happens if my shipment does not get delivered on time?
If your order is not delivered within 7-10 working days, please contact us on:
- Instagram: @hankhawk20
- WhatsApp: +91 96466 99929
- Email: support@hankhawk.com
We will do our best to ensure it is delivered as soon as possible.
Are there any shipping charges on delivery?
Yes, a shipping fee of INR 40 is charged on all COD orders.
Do you ship outside India?
Currently, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.